No loan administrator responses the phone and every voicemail are full
Crappy support service… Cannot started to mortgage officer. Come refinance process. Turned in all the documentation, overlooked 5 closings. Nonetheless waiting! Losing profits. Complicated support service. Bad offer! Exactly how performed they started to cuatro.5 billion during the conversion? Pose a question to your States Lawyer Workplace.
They keep move us to the brand new mortgage processors
Awful support service. I’ve been writing about a good re-finance because the zero nearer to closing than I was from inside the June. Support service is a joke. They just import me to each person, and i am bounced as much as instance a baseball. Extremely distressed and mad and have always been swinging my personal home loan quickly. Do not highly recommend The brand new Rez after all.
My financing try with Ditech therefore is actually marketed so you’re able to Brand new Rez
Don’t use NEWREZ….greatest mistake I’ve produced. Started trying to refi. As the Could possibly get these Hudson installment loan bad credit no bank account days it is October nonetheless prepared. I have sent an equivalent papers during the several times. Cannot visited somebody by the mobile phone. My personal loan are recognized 8 weeks in the past however wishing. The organization are a tale wade elsewhere.
The fresh new Rez is the terrible mortgage company!! This new Rez called and you will accessible to refi my loan during the a all the way down rate of interest. The mortgage Administrator Ryan explained it would be easy “not a problem”. The guy plus told you it’s not necessary for another assessment as the mortgage was just one year dated therefore we weren’t taking any more cash out! HA… 5 months later they are asking for docs it curently have. The mortgage Chip try not to see the docs I upload on their safe web site. The fresh new positively poor financial We have ever caused! Save your self the newest outrage and find other financial!!
NewRez/Shellpoint received the mortgage regarding Ditech. Very first payment so you can NewRez was in , which we create through the NewRez web site to own automatic costs into firstly each month. All went well up until . It never grabbed the fresh new percentage which was said to be drawn from our savings account! I did not see up to we had a trip for the away from certain unusual count claiming these were NewRez, did not speak with him or her even as we didn’t recognize the quantity. Checked all of our membership on the internet via the website and you will lower and view the new Oct payment hadn’t been automatically gotten! Had toward mobile which have NewRez customer support quickly to locate away the thing that was taking place and you can try told it was specific brand of “glitch”. Mind you, costs being animated getting fee well while the ! There was many money in brand new savings account for it! I spoke which have a couple of some other persons into the , into the next people bringing the fee over the telephone that have the newest report off this lady that there would be zero late costs, zero percentage and it also might possibly be ACH. These days it is as well as on the web page it’s proving me personally that it’s an unapplied commission! What on earth, here is the October step one payment and should had been applied as a result Instantaneously into the . So we log on to the device once again using them now and you may inquire what’s happening? Try told that she’d instantaneously consult it be applied to the latest October fee and you may “you aren’t later” I contacted our lender immediately after speaking with NewRez to your and you may the financial institution said “zero shot within payment was expected of the NewRez/Shellpoint, they (the bank) commonly finishing any percentage so we keeps plenty of currency to fund 4 years of money”! You will find less than 1 year remaining about this 1st home loan and generally are certainly offered visiting the county attorneys general’s workplace, the better company bureau, hiring a legal professional and you will paying this of now. All of our on the internet account having NewRez shows the following fee to get auto-paid off is defined to have The fall of step one, but if we make an effort to look at the arranged automated money, they informs us we can not because the account was “past-due”. This is so that completely wrong with the many levels! I have Not ever been late into the 29 ages with your financial commission and now we keeps the ultimate credit history more 850! Are they today attending bang our very own credit rating? Prevent Him or her!
